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Shipping & Delivery

 

How will my order be shipped?
1- We send our products all over the world by our delivery partner DHL with EXPRESS SHIPPING within 2 to 9 days depending on the country if the item is already in our stocks. We deliver to all and any postal address where DHL delivers around the world.

 

Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.

 

Please note : To ensure that no disputes arise due to this, kindly make sure that someone is available to receive the package when courier delivery is attempted.

 

No deliveries are made on Saturdays and Sundays in most countries where there is a 5 days a week work culture. In many Islamic countries Fridays are normal off days. Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.

 

Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.

 

Shipping costs will be calculated at the checkout page.

We ship FREE worldwide for orders over 100 USD. If you order for less than 100 USD, the amount you pay for shipping is fixed to 15 USD only.

 

Transit Risk

BOKITTA® is shipping all parcels as fully insured at no extra cost to customers. If the delivery company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Bokitta® will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer`s address by postal / courier agency.

 

Also be aware that all shipments to any Girls College/School/Hostel are placed at the customer`s risk. If the school`s warden does not accept your package or it is refused for any reason, BOKITTA® will under no circumstances issue a refund or credit to the customer`s account, nor shall BOKITTA® attempt re-shipment of the same order. For a special occasion , the shipement will be delivered at the first opportunity, as soon as possible.

 

VAT & Custom Duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.

 

They are entirely customers’ responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.

 

In case of Delays

Time to ship mentioned on our website concerning each item is an indicative and approximate value only and sometimes due to situations beyond our control, delays may occur. No refund, return or replacement will be entertained for this reason.

If, for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail. However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for the unfulfilled part of the order.

 


When will I receive my order?
Orders placed on our website require a two working days processing time. Once the order is shipped, allow for three days if shipping locally or up to 9 days if shipping Internationally.

 

Where does Bokitta®ship to?
Bokitta®will ship your items anywhere around the world and deliver it directly to you.

How long does it take to arrive to my country?

It takes 1-3 working days to arrive to the Gulf countries.

It takes 3 - 5 working days to arrive to USA, Europe, and Australia.

It takes 4-9 working days to arrive to rest of the world.