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Shipping & Delivery

Check out our Free Shipping page to see the minimum for your order to get free shipping.

How will my order be shipped?


We prepare and forward your items to courier companies within 2 working days once your payment has been cleared.

We use Aramex to ship to most Arab countries, and we use DHL - Express Shipping - to ship to other countries,

order should arrive 3-5 days after that. We deliver to all and any postal address where DHL delivers around the world.

Courier companies Do Not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.

Please note : To ensure that no disputes arise due to this, kindly make sure that someone is available to receive the package when courier delivery is attempted.

No deliveries are made on Saturdays and Sundays in most countries where there is a 5 days a week work culture. In many Islamic countries Fridays are  normal off days.

Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.

Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.

 For some larger orders, we may choose to deliver your order in separate parts.

Shipping costs will be calculated at the checkout page.

We offer Free Shipping worldwide for most orders over 100 USD.

If you order for less than 100 USD, the amount you pay for shipping is fixed at 16 USD .

 

When will I receive my order?

When you place an order, we will send you confirmation email with your order details.

Orders placed on our website require two working days to be processed.

Once your order is ready we will forward it to the shipping courier, you will receive an email with tracking number that you can check the status on DHL website HERE and Aramex Website HERE.

If there is a problem with the items you ordered, we will email you offering you to change them or get a refund.

Most orders reach customers within 5 to 7 days.

In case of Delays

We use the best internationally recognized shipping couriers DHL and Aramex, once we forward your items to them we have no control on the  delivery times.

However, most orders reach the customer within 3-5 days (7 in case of weekend/public holidays).

Bokitta is not responsible for any delays, however, if your items are lost, they are fully insured and you will get full refund.

Rest assured that Bokitta has its customer's satisfaction and smooth deliver as its number one priority.

Transit Risk

BOKITTA® is shipping all parcels as fully insured at no extra cost to customers. If the delivery company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Bokitta® will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer`s address by postal / courier agency.

Also be aware that all shipments to any Girls College/School/Hostel are placed at the customer`s risk. If the school`s warden does not accept your package or it is refused for any reason, BOKITTA® will under no circumstances issue a refund or credit to the customer`s account, nor shall BOKITTA® attempt re-shipment of the same order. For a special occasion , the shipement will be delivered at the first opportunity, as soon as possible.

 

VAT & Custom Duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely the customers’ responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis. 

 

Where does Bokitta® ship to?


Bokitta® will ship your items anywhere around the world and deliver it directly to you.

How long does it take to arrive to my country?

It takes 3 - 5 working days to arrive to the Gulf countries.

It takes 4 - 6 working days to arrive to USA, Europe, and Australia.

It takes 5 -9 working days to arrive to rest of the world.