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RETURNS OR EXCHANGE

 

IMPORTANT NOTE: In case you are exchanging, the shipping fee is NON refundable . Extra shipping fee apply for setting up a new delivery. Refunds are only acceptable for returns as specified in section 2.

Refund and returns can be made only within maximum seven days of receiving the product. Items on SALE are non refundable nor exchangeable. To return or exchange an item, please follow the procedure below:

1. Send us an e-mail to info@Bokitta.com explaining the reason for your return. Remember to also provide us with your name, your address and your order number.

 
Note: The refund amount whether on your credit card or in store credits will not include the shipping cost or the duties and taxes. Shipping fees applied at checkout in your order are NON-refundable. And If you ordered with an amount over 100 USD and received FREE shipping and you want to return an item, then the shipping costs will be deducted from your order, as well as if the amount of purchases to be returned are a total of more than 100$. 


2. After your request has been approved, we will send you an e-mail authorizing you to send us back the products. The email will also include the appropriate instructions and destination address. The products must be received unworn and in their original packaging/tags and shipped within seven days from receiving the product.
Note: You will be responsible for the shipping cost as well as the duties and taxes applied at arrival. Make sure you label the shipped items as "gifts"


3. A $2 fee and 5% of your total purchase is not refundable, which is the amount deducted from the credit card company/paypal from our account to proceed with the refund by our payeent gateway provider.

4. Upon receipt of your products, we will issue a refund within 30 days.

 

IMPORTANT NOTE: In case you are exchanging, the shipping fee is NON refundable . Extra shipping fee apply for setting up a new delivery. Refunds are only acceptable for returns as specified in section 2. Refund and returns can be made only within maximum seven days of receiving the product.

For further information on returns and exchanges, send us email to info@Bokitta.com.