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FAQ

Bokitta comes from the word bouquet which is full of colors and textures.

Our team carefully selects the fabrics that will be used to manufacture bokitta hijabs in each stage. The prints are designed by our designers using the colors of the season and the prints in style.
Yes, you can hand wash in cold water up to 30, and iron at low temperature. Do not bleach. Do not tumble dry.
A tie headband is like a matching piece of cloth which you tie over your head to wear under the scarf to cover up your hair on your forehead and to hold the hijab well on your head.
A Bokitta Magic! Inner is a matching piece of elastic cloth that look slike a tube, which you slide directly into your head and wear it to hold the hijab fit on your face and to cover any extra hair over the forehead.

We have four hijab styles in our shop:

  • 1-Voila!: the First hijab produced by Bokitta. It is 55cm from chin to bottom, it has a short side flap, it has a lining made of 100% cotton,and it includes a matching magic inner or a tie headband.
  • 2-Voila!Maxi: is the second hijab we added to our collection. It provides extra coverage for the whole chest for women who desire added coverage. It is 10 cm longer than Voila!, and 3 cm wider to spread easier and more comfortably at the shoulder.
  • 3- Chic!: is a new style we introduced in 2014, Its as long as Voila!Maxi, 65cm from chin to chest, it has an inner lining made of 100% cotton, and it includes a matching Bokitta Magic!Inner. This style has a long side flap, and a little tassel dangling on the tip which adds extra style to the garment.

ORDERING

Simply select the items you wish to purchase. Next, you will be asked to enter your payment details, shipping information and shipping method. When your order is placed, you will receive a confirmation email with an order number. Once the order is shipped you will receive a tracking number so that you may know your items are on their way to you!
We only have one size that fits all. All our instant hijabs have an elastic piece right at the chin area which stretches to fit the largest head.

Please check the description of each product before purchase. Some provide headbands or elastic bands instead of a Bokitta Magic!Inner. If you receive the item and you wish to return it, Bokitta will accept returns for unworn items within 7 days from the date you receive your package.

For further information, please visit the Shipping And Returns section.

If you forget your password, simply click on the “Forgot your password?” link on the Sign In page and fill out the short form. You will receive an email telling you how to retrieve your password.

SHIPPING

Bokitta ships your orders via DHL express. Once the order is shipped, you will receive a tracking number so that you may know where your items are every step of the way!
Orders placed on our website require a two working days processing time. Once the order is shipped, allow for two days if shipping locally or up to 10 days if shipping Internationally.
Bokitta will ship your items anywhere around the world and deliver it directly to you. However, for the payment, the credit cards have to be issued from the Middle East, Europe, the United States and Canada. We are unable to process cards outside these regions for the time being.
We only deliver with DHL express, it usually takes up to two days to process your order, and 2-7 days to arrive to your destination, depending on your location. If you are located in the gulf or in Europe it could take 2 days, if you are in East Asia it could take 4-to-7 days.
We offer Gift greeting cards which can have a personalized message. You can add this item at checkout.

RETURNS OR EXCHANGE

If you wish to return or exchange an item, please follow the procedure below:

  • 1. Send us an e-mail to info@bokitta.com explaining the reason for your return. Remember to also provide us with your name, your address and your order number. We only provide refunds as store credits but not as cash to your credit card.
    Note: The refund amount in store credits will not include the shipping cost or the duties and taxes. And if your order was eligible for FREE shipping, then a percentage amount will be deducted and paid by you at refund for the item you are returning.
  • 2. After your request has been approved, we will send you an e-mail authorizing you to send us back the products. The email will also include the appropriate instructions and destination address. The products must be received unworn and in their original packaging.
    Note: You will be responsible for the shipping cost as well as the duties and taxes.
  • 3. Upon receipt of your products, we will issue store credits within 30 days.
    For further information on returns and exchanges, send us email to info@bokitta.com.

SELLING BOKITTA

info@bokitta.com Are you interested to be a start up Home business, an online shop, a distributor or a franchise.
Please fill the form at:"" to direct you to your distributor in your country or to provide you with a reseller kit if you don’t have a distributor in your region.
Please check the Franchisee section for all information you need to become a distributor.
All orders over 100 USD get FREE shipping worldwide with DHl express. If you order for less than 100 USD then you need to pay 15 USD at checkout, which is a flat rate for any order you make under 100 USD.
All orders over 100 USD get FREE shipping worldwide with DHl express. If you order for less than 100 USD then you need to pay 15 USD at checkout, which is a flat rate for any order you make under 100 USD.

PRIVACY AND SECURITY

We currently only accept Visa and MasterCard for all orders. Please keep in mind, that if purchasing with an International Credit Card, your order may take up to 72 hours to process prior to shipping.
At Bokitta.com, customer information is not shared with any third parties. We will only use your information to process your orders. For further information regarding security and privacy, please visit the Privacy Policy section.
With Bokitta, the safety of our customers is primordial. We have devoted our time and efforts to ensure all transactions are 100% secure. Bokitta processes your credit card through 2checkout’s gateway where the transaction is made. Your credit card information will not be stored with us. For more information, please review our Secure Shopping section.
We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Let us know if you have a question about any aspect of your order. We would be glad to help you.
tracking@bokitta.com
We are constantly working on improving the website to make it a more enjoyable experience. Please give us your feedback, it is always appreciated and taken into consideration.
info@bokitta.com
Need some styling advice to impress? Need help choosing the perfect gift?
info@bokitta.com

OTHER INQUIRIES